Maintaining
enterprise-wide applications has become increasingly
complex and costly for many companies. Aging mainframe
systems, the continued shift to client/server
and Web-enabled systems, mergers and acquisitions,
and global expansion have forced companies to
spend more time, effort and money to keep their
applications running at peak efficiency. As a
result, IT departments are devoting a significant
portion of their budgets and staff to day-to-day
management tasks, instead of focusing on more
mission-critical projects to promote business
growth. To relieve the drain on their IT resources,
many leading companies have made the decision
to outsource the maintenance and support of their
applications to IT services firms.
Organizations typically outsource application
maintenance to achieve the following objectives:
- Re-deploy existing staff to new
development efforts
- Achieve higher user satisfaction
- Lower existing maintenance
costs
- Provide better troubleshooting
- Reduce response time
- Improve stability, flexibility and
security
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